FAQs

• How do I add a new location?
• How do I cancel a plan for a location?
• How do I request access to an additional branch?
• Why is the camera showing incorrect timestamps or not matching the incident time?
• Why is the footage missing or incomplete?
• Why is the theft report not matching up with the video?
• Why is the incident not appearing in the portal?
• Why is the dashboard not displaying the footage correctly?
• Why is the video cutting off or not showing the entire incident?
• Why does the video not load or redirect me to a blank page?
• Why can I not view the footage for the selected time?
• Why is the device not recording the full event?
• Why can I not open the video when I click the link?