---
title: Why is the dashboard not displaying the footage correctly?
description: Please reach out to our Support team and include the case details (case number, instance number, location, and branch) so we can investigate and ensure that the footage is displayed correctly.
---

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# Why is the dashboard not displaying the footage correctly?

Please reach out to our Support team and include the case details (case number, instance number, location, and branch) so we can investigate and ensure that the footage is displayed correctly.

Email: support@panoptyc.com  
Phone: (313) 425-5765

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