Why can I not view the footage for the selected time?

Here are some possible reasons why you’re unable to view the footage for the selected time:

1. The camera was offline during that period - If the camera lost power or internet connection, it would not have recorded any footage. You may check the camera’s uptime or offline history in the device details.
2. The retention period has expired - If your account has a limited retention period (for example, 30 days), any footage older than that will no longer be available. You may confirm the camera’s retention limit in its settings.

If neither of the above applies, please feel free to reach out to us so we can further investigate.

Email: support@panoptyc.com
Phone: (313) 425-5765