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title: General | Panoptyc Support
description: General
---

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1. [Panoptyc Support](https://help.panoptyc.com/)
2. [General](https://help.panoptyc.com/general)

# General

- [July 2025 Feature Release Guide](https://help.panoptyc.com/july-2025-feature-release-guide)
- [How to Present Theft Reports to Your Clients](https://help.panoptyc.com/how-to-present-theft-reports-to-your-clients)

## FAQs

- [Granting Panoptyc Certified Partner access in the Rhombus Console](https://help.panoptyc.com/granting-panoptyc-certified-access-in-rhombus)
- [User Preferences – How to Manage Your Notifications](https://help.panoptyc.com/user-preferences-how-to-manage-your-notifications)
- [What are the video recordings used for?](https://help.panoptyc.com/what-are-the-video-recordings-used-for)
- [Do the recordings include audio?](https://help.panoptyc.com/do-the-recordings-include-audio)
- [What should be the camera placement for a location to be reviewable?](https://help.panoptyc.com/what-should-be-the-camera-placement-for-a-location-to-be-reviewable)
- [Accessing the Financial Dashboard and Location History](https://help.panoptyc.com/accessing-the-financial-dashboard-and-location-history)
- [When are the video recordings captured?](https://help.panoptyc.com/when-are-the-video-recordings-captured)
- [What about the security of the cameras?](https://help.panoptyc.com/what-about-the-security-of-the-cameras)
- [How long is footage retained, and how is it saved?](https://help.panoptyc.com/how-long-is-footage-retained-and-how-is-it-saved)
- [Who can access the video recordings?](https://help.panoptyc.com/who-can-access-the-video-recordings)
- [Why am I not receiving the OTP when logging in to the portal?](https://help.panoptyc.com/why-am-i-not-receiving-the-otp-when-logging-in-to-the-portal)

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## Troubleshooting

- [Camera is showing as not recording (contact support)](https://help.panoptyc.com/camera-is-showing-as-not-recording-contact-support)
- [Panoptyc Data Usage Tips & Tricks](https://help.panoptyc.com/panoptyc-data-usage-tips-tricks)
- [Required Network Ports for Camera Connectivity](https://help.panoptyc.com/required-network-ports-for-camera-connectivity)
- [Bandwidth Requirements](https://help.panoptyc.com/bandwidth-requirements)
- [Camera Disconnected - Check Network Connection](https://help.panoptyc.com/camera-disconnected-check-network-connection)
- [Setting up your Panoptyc camera](https://help.panoptyc.com/setting-up-your-panoptyc-camera)
- [Camera LED Light Status Meaning](https://help.panoptyc.com/camera-led-light-status-meaning)
- [Resolving Login Issues with the Rhombus Console](https://help.panoptyc.com/resolving-login-issues-with-the-rhombus-console)
- [Networking Best Practices](https://help.panoptyc.com/networking-best-practices)
- [Issues with Saving Video Clips](https://help.panoptyc.com/issues-with-saving-video-clips)

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## Suspicious Incident Reports

- [How to Drive Down Shrink Using Panoptyc](https://help.panoptyc.com/how-to-drive-down-shrink-using-panoptyc)
- [Consolidation of Location-Level Suspicious Incident Report Emails](https://help.panoptyc.com/consolidation-of-location-level-suspicious-incident-report-emails)

## Announcements

- [New Workflow Features and UI Enhancements](https://help.panoptyc.com/new-workflow-features-and-ui-enhancements)

- [Account & Setup](https://help.panoptyc.com/account-setup#main-content)

    - [FAQ](https://help.panoptyc.com/account-setup#faq)
    - [Giving Panoptyc access to your market reports](https://help.panoptyc.com/account-setup#giving-panoptyc-access-to-your-market-reports)
    - [Grocery](https://help.panoptyc.com/account-setup#grocery)
- [Panoptyc Portal](https://help.panoptyc.com/panoptyc-portal#main-content)

    - [Commonly Asked Questions](https://help.panoptyc.com/panoptyc-portal#commonly-asked-questions)
    - [Welcome to Panoptyc!](https://help.panoptyc.com/panoptyc-portal#welcome-to-panoptyc)
    - [Report Portal](https://help.panoptyc.com/panoptyc-portal#report-portal)
    - [Access Management](https://help.panoptyc.com/panoptyc-portal#access-management)
    - [Case Tracking](https://help.panoptyc.com/panoptyc-portal#case-tracking)
- [Troubleshooting](https://help.panoptyc.com/troubleshooting)
- [Self-Service Help](https://help.panoptyc.com/self-service-help)
- [General](https://help.panoptyc.com/general#main-content)

    - [FAQs](https://help.panoptyc.com/general#faqs)
    - [Troubleshooting](https://help.panoptyc.com/general#troubleshooting)
    - [Suspicious Incident Reports](https://help.panoptyc.com/general#suspicious-incident-reports)
    - [Announcements](https://help.panoptyc.com/general#announcements)
- [FAQs](https://help.panoptyc.com/faqs)

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