---
title: Why can I not open the video when I click the link?
description: Please reach out to our Support team and include the case details (case number, instance number, location, and branch) so we can investigate and ensure the video is accessible through the link.
---

[Skip to content](https://help.panoptyc.com/why-can-i-not-open-the-video-when-i-click-the-link#main-content)

English

Show submenu for translations

[![Panoptyc Logo](https://help.panoptyc.com/hs-fs/hubfs/panolog1.png?width=365&height=86&name=panolog1.png)](https://help.panoptyc.com/?hsLang=en)

- Home
- Products
- Pricing
- Blog
- Company

Open main navigation

Close main navigation

- Home
- Products
- Pricing
- Blog
- Company
- English
  
  Show submenu for translations
- Submit A Request

 Submit A Request

 Search the Knowledge Base

- There are no suggestions because the search field is empty.

1. [Panoptyc Support](https://help.panoptyc.com/?hsLang=en)
2. [FAQs](https://help.panoptyc.com/faqs?hsLang=en)

# Why can I not open the video when I click the link?

Please reach out to our Support team and include the case details (case number, instance number, location, and branch) so we can investigate and ensure the video is accessible through the link.

Email: support@panoptyc.com  
Phone: (313) 425-5765

- [Account & Setup](https://help.panoptyc.com/account-setup?hsLang=en#main-content)

    - [FAQ](https://help.panoptyc.com/account-setup?hsLang=en#faq)
    - [Giving Panoptyc access to your market reports](https://help.panoptyc.com/account-setup?hsLang=en#giving-panoptyc-access-to-your-market-reports)
    - [Grocery](https://help.panoptyc.com/account-setup?hsLang=en#grocery)
- [Panoptyc Portal](https://help.panoptyc.com/panoptyc-portal?hsLang=en#main-content)

    - [Commonly Asked Questions](https://help.panoptyc.com/panoptyc-portal?hsLang=en#commonly-asked-questions)
    - [Welcome to Panoptyc!](https://help.panoptyc.com/panoptyc-portal?hsLang=en#welcome-to-panoptyc)
    - [Report Portal](https://help.panoptyc.com/panoptyc-portal?hsLang=en#report-portal)
    - [Access Management](https://help.panoptyc.com/panoptyc-portal?hsLang=en#access-management)
    - [Case Tracking](https://help.panoptyc.com/panoptyc-portal?hsLang=en#case-tracking)
- [Troubleshooting](https://help.panoptyc.com/troubleshooting?hsLang=en)
- [Self-Service Help](https://help.panoptyc.com/self-service-help?hsLang=en)
- [General](https://help.panoptyc.com/general?hsLang=en#main-content)

    - [FAQs](https://help.panoptyc.com/general?hsLang=en#faqs)
    - [Troubleshooting](https://help.panoptyc.com/general?hsLang=en#troubleshooting)
    - [Suspicious Incident Reports](https://help.panoptyc.com/general?hsLang=en#suspicious-incident-reports)
    - [Announcements](https://help.panoptyc.com/general?hsLang=en#announcements)
- [FAQs](https://help.panoptyc.com/faqs?hsLang=en)

- Home
- Products
- Pricing
- Blog
- Company

# Panoptyc

panoptyc.com Help Center

Copyright © 2026, Panoptyc