---
title: Why is the incident not appearing in the portal?
description: If the incident was previously reported in the portal but was removed, it’s possible that our team validated that it was not a theft. If you believe the incident is a valid theft, please reach out to our Support team and include the case details (case number, instance number, location, and branch) or any relevant incident details so we can investigate.
---

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# Why is the incident not appearing in the portal?

If the incident was previously reported in the portal but was removed, it’s possible that our team validated that it was not a theft. If you believe the incident is a valid theft, please reach out to our Support team and include the case details (case number, instance number, location, and branch) or any relevant incident details so we can investigate.

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Phone: (313) 425-5765

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