A complete guide to the new and improved Suspicious Incident Report. Explore feature updates, tips, and how-to steps for reviewing, managing, and sharing incident cases more efficiently.
🔧 1. New User Interface (UI)
What changed:
A cleaner, more consistent layout for easier navigation and quick visual scanning.
Highlights:
- Unified styling across filters, table, and detail views
- More intuitive layout of case details and actions
🔍 2. Advanced Filtering and Sorting
What you can do now:
- Filter by Date Shared or Incident Date
- Combine filters for more targeted results
- Sort incidents by newest or oldest first
▶️ 3. Watch Videos Directly in the App
No more switching to Rhombus. All video clips related to the incident are now viewable directly within the Panoptyc platform.
📤 4. Share Reports Easily
New options:
- Share with specific users – manually select or add emails.
- Share with all guest users – auto-sends to whitelisted users
How to share:
- Click the "Share" icon
- Choose user(s) or select “Share with all guest users”
🧩 5. Merge Related Cases
You can now merge multiple incident reports that relate to the same event or individual.
Steps:
- Select cases to merge
- Click “Merge” from actions
🆔 6. Case and Incident Numbers in Header
To reduce confusion and improve tracking, both Case ID and Incident ID are now clearly displayed at the top of the Details page for each Case and Incident
🧠 Tips & Best Practices
- Use filters to narrow results before doing large-scale review
- Keep your Guest Users list up to date to control who can access shared reports
- Merging keeps your dashboard clean—use it often!
💬 Need Help?
If you have any questions or feedback, feel free to reach out to our support team at support@panoptyc.com.