ShopperSense Setup Guide

What's in Your Package? 

• The ShopperSense hub.
• White Ethernet Cable: For connecting the ShopperSense device to your PoE switch. 
• Monitor with HDMI cable and powerbrick: These will be shipped separately from the ShopperSense device.
• Monitor Wall Mount: This will be shipped separately from the ShopperSense device. 

What You'll Need to Already Have

• PoE Switch: A small box that connects your camera and router. 
• A Rhombus Camera: Ensure it's fully set up and connected.

ShopperSense Hub:

Setting Up Your ShopperSense Device

Follow these steps to properly connect and power your ShopperSense system.

Step 1: Connect Power (Ethernet)

• Plug the white Ethernet cable (included in your kit) into a PoE switch.
  • The port must provide Power over Ethernet (PoE).
  • If you’re unsure which ports provide PoE, please refer to the Ethernet section at the bottom of this guide.

• Plug the other side into the ShopperSense hub.
  • This connection powers the ShopperSense device, no other power source is needed.

Step 2: Connect the Camera  

• Plug the camera’s Ethernet cable into the same PoE switch. 

Step 3: Connect the Monitor

• Plug the monitor into an AC outlet using the included power brick.
• Connect one end of the HDMI cable to the monitor and the other end to the HDMI port on the ShopperSense device.

Step 4: Verify the Setup

• If everything is connected correctly, the monitor should display this message: “Missing camera configuration.”
  • This is normal, it means your wiring setup is correct.
• This is normal — it means your wiring setup is correct.

ShopperSense Configuration

Camera Configuration

You can complete this step on the installation day or in advance.

Step 1: Go to the Installer Dashboard
https://app.panoptyc.com/home/installer-dashboard/

Step 2: Select your branch

Step 3: Add your Camera Connection

• Scroll down to ShopperSense Configurations.
• Click the “+” (plus) button to add a new configuration. (Do not click PanoBridge Configurations.)
• Fill out the form and click “Connect ShopperSense.”

Step 4: Verify the Setup

• If done correctly a new entry will be placed at your branch. 

• 

• Your camera should begin streaming on your ShopperSense monitor. The connection may take a few minutes to appear.

Firewall Requirements

The ShopperSense device needs only PoE power and outbound HTTPS (port 443) to the following hosts:

• *.awsglobalaccelerator.com 
• *.amazonaws.com 
• *.panoptyc.com

In addition we need UDP port 123 open for NTP timesync on *.google.com (or time*.google.com) - unless a time server is provided by DHCP config.

Ethernet Switch

If you are using our included IPCAM Ethernet switch, connect the cables as follows:

• PoE devices (e.g., Rhombus cameras and ShopperSense) → Ports 1–4 (marked in red)
  

• Internet from your router → Port 5 or Port 6 (marked in green)

• IMPORTANT: Ensure the small lever on the ethernet switch is at the 100M setting before powering up the ethernet switch.

• If it is already powered on. Unplug the switch, set it to 100M, and replug the switch. 

Need help?

Text Support Team at (313) 425-5765 or email support@panoptyc.com.

In your message, include:

• the device serial number (SN).
• the camera it should pair with.
• the installation location.

Support hours: Monday – Friday, 9 a.m.–5 p.m. Eastern Time (EST)