- Confirm POE Switch Compatibility:
- Ensure that the camera is plugged into the PoE Switch provided by Panoptyc (e.g., TrendNet, IPCampower, BV-Tech).
Note that most routers and access points do not support POE connections.
- Ensure that the camera is plugged into the PoE Switch provided by Panoptyc (e.g., TrendNet, IPCampower, BV-Tech).
- Verify Power Supply from PoE Switch:
- Check if the port on the PoE switch is supplying power to the camera. Typically, a solid amber link light above or below the plug indicates power transmission. For instance, if the left cable only transfers data, the middle cable has both power and data, and the right cable has neither. - Inspect Connections for Damage:
- Examine the connections for any signs of water damage or damaged pins. Discolored or burned RJ-45 connectors indicate water damage or shorted cabling. If connectors appear damaged as described, please reach out to Panoptyc support with a photo for further assistance.
- Test with a Different Cable:
- Attempt to test the device with a new cable or a patch cable to determine if the device comes online. - Contact Panoptyc Support:
- If the issue persists after performing the above steps, contact Panoptyc Support. Provide details of what has been attempted along with any relevant photos that may aid in troubleshooting.
By following these steps, you can effectively troubleshoot power-related issues with your camera. If further assistance is needed, do not hesitate to reach out to our support team.