Onsite Camera Troubleshooting Guide

General Troubleshooting Steps

1. Check LED Lights on the Dome:
   
   If no lights are on, the camera may lack sufficient power. Inspect the plug connector for damage and test the camera's cables.
   • Power (No LED lights)
   • LED Status Light Meanings
     
     
2. Is this a new install? If yes, the following articles may assist:
   • Setting up your new Panoptyc camera 
     
     
3. Is the camera connecting to the network?
   
   • Check for any firewall or other equipment after the POE switch and before the camera that may be restricting access.
   • Ensure there are enough available IP addresses to assign.
   • Verify if the camera is obtaining an IP address. 
   •  If a laptop is connected to the port this camera is using, test connectivity to sites like google.com or panoptyc.com.
   Refer to the following Networking Documents for detailed information:
   • • Networking Best Practices
     • Required Network Ports for Camera Connectivity
   If the camera still cannot connect, contact your network administrators or internet service provider for assistance.
   
   
4. Have all the cable runs been tested?
   • Test if the device comes online when using a patch cable.
   • Test if the device comes online when using the cable from a known working camera.
5. Is the firmware up to date?
   • If the firmware is not updating, leave the camera plugged in and contact Panoptyc Customer Support.