---
title: Onsite Camera Troubleshooting Guide
description: General Troubleshooting Steps
---

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# Onsite Camera Troubleshooting Guide

**General Troubleshooting Steps**

1. **Check LED Lights on the Dome:**
   
   If no lights are on, the camera may lack sufficient power. Inspect the plug connector for damage and test the camera's cables. 
     - [Power (No LED lights)](https://help.panoptyc.com/power-no-led-lights?hsLang=en)
     - [LED Status Light Meanings](https://help.panoptyc.com/camera-led-light-status-meaning?hsLang=en)
2. **Is this a new install? If yes, the following articles may assist:** 
     - [Setting up your new Panoptyc camera](https://help.panoptyc.com/setting-up-your-panoptyc-camera?hsLang=en)
3. **Is the camera connecting to the network?**  
     - Check for any firewall or other equipment after the POE switch and before the camera that may be restricting access.
     - Ensure there are enough available IP addresses to assign.
     - Verify if the camera is obtaining an IP address.
     - If a laptop is connected to the port this camera is using, test connectivity to sites like [google.com](https://google.com) or [panoptyc.com](https://panoptyc.com/).
    Refer to the following Networking Documents for detailed information: 
     - - [Networking Best Practices](https://help.panoptyc.com/networking-best-practices?hsLang=en)
           - [Required Network Ports for Camera Connectivity](https://help.panoptyc.com/required-network-ports-for-camera-connectivity?hsLang=en)
    If the camera still cannot connect, contact your network administrators or internet service provider for assistance.
4. **Have all the cable runs been tested?** 
     - Test if the device comes online when using a patch cable.
     - Test if the device comes online when using the cable from a known working camera.
5. **Is the firmware up to date?** 
     - If the firmware is not updating, leave the camera plugged in and contact Panoptyc Customer Support.

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