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Managing Panoptyc Permissions on CantaloupeGo

Here are the steps for assigning roles and configuring permissions in CantaloupeGo:

Step 1: Access CantaloupeGo

Step 2: Create an Account (First-Time Users Only)

  • Click Create Account

  • Select Register
  • Choose your state
  • Select the market location
  • Fill out the personal information using the following:
    • First Name: Loss
    • Last Name: Prevention
    • Email: [provided by Panoptyc]
  • Create a PIN and password for the Panoptyc account
  • Email lossprevention@panoptyc.com to confirm that the account has been created for the market
    • Be sure to include the PIN and password in the email

Step 3: Set Up Custom Permissions for Panoptyc

  • Log in to your account at https://cantaloupego.com
  • Select Users
  • Click Manage Users
  • Expand Advanced Search
  • Use the Name or Email field to search for the Panoptyc user
  • Click Select next to the correct user
  • Under Role, choose Custom Permissions

  • Click Save User

Step 4: Create and Assign the Panoptyc User Group

  • Select User Groups from the left-hand menu
  • Click Add Group

  • Rename the group to Panoptyc
  • Under the Stores column:
    • Check the box for the associated store
    • (Or select all stores with Panoptyc services if using one account)
  • Under the Users column:
    • Check the Panoptyc account for this store
  • Under the Actions column, enable:
    • Abandoned Shopping Cart Report
    • All Transactions
  • Click Save