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Grocery Installation Guide


PANO100

The Pano100 is a dedicated video processing server used by Panoptyc to analyze surveillance camera footage in retail stores. It processes camera streams locally and sends relevant transaction events and video data to the Panoptyc platform for analysis and investigation.



PANOBRIDGE

The PanoBridge is a network gateway device used in the Panoptyc system to connect a retail store’s internal network with the Panoptyc cloud platform. It serves as the communication bridge between store systems, Panoptyc hardware, and the cloud infrastructure.  In addition to network connectivity, the PanoBridge is responsible for receiving transaction data from the store’s POS system, which is later correlated with video footage processed by the Pano100.

 

Hardware Shipment Checklist

Please follow this checklist to prepare for hardware shipment to your install sites:

  1. Determine system architecture from the diagrams in the “Logical System Architecture” section below.
    1. How will PanoBridge and Pano100 connect to the WWW?
    2. How will PanoBridge connect to the transaction network?
    3. How will Pano100 connect to the camera network?
    4. How will the POS network connect to the PanoBridge?
  2. Determine whether USB to Ethernet adapters are needed for the PanoBridge and/or Pano100 based on logical system architecture.

 

Install Checklist

Please follow this checklist to prepare for the installation of hardware:

  1. Determine the contact person(s) who provide the information and configuration for POS networks and the camera network.
    1. Please provide phone numbers and email addresses to Panoptyc if possible.
  2. Provide Camera connection details to Panoptyc:
    1. Provide camera stream credentials (username and password)
    2. Provide IP addresses of the cameras or NVR
    3. Ideally provide the RTSP URL supported by the camera or NVR if known
      1. Alternatively, provide the make and model of the camera.
  3. Provide POS connection details to Panoptyc:
  1. Provide the format, protocol and port used to configure the PanoBridge as discussed in the “Install the Panobridge” section of this document.
  1. Make any changes in local network configuration required
    1. Ensure firewall is configured for access on PanoBridge and Pano100 uplink ports
    2. Ensure any necessary DHCP configuration changes are in place.
    3. Reserve and provide any necessary static IP addresses to Panoptyc support.

 

Logical System Architecture

The sections below show some currently supported system architecture drawings.  These are not the only possibilities, please discuss your requirements with Panoptyc.

 

Connection to the World Wide Web (WWW)

In each topology the main built-in Ethernet port on both the Pano100 and PanoBridge should have a connection to the WWW, possibly with firewall restrictions.  When connections are needed to isolated networks, use USB to Ethernet adapters to make these connections

 

While most USB to Ethernet adapters should be supported, we recommend 

  • This adapter for the PanoBridge
    • Any similar USB type A connector adapter should work.
  • This adapter for the Pano100 
    • Any similar USB type A or C adapter should work
    • Ensure that the adapter is a gigabit ethernet adapter



Network Prerequisites – Camera Bandwidth and Link Speed

Each site must provide a minimum sustained and dedicated upstream bandwidth of 750 kbps per camera for RTSP streaming, calculated as 750 kbps × total number of cameras (e.g., 8 cameras require at least 6 Mbps of dedicated upstream bandwidth). This bandwidth must be reserved for the Panoptyc system and must not be shared with or consumed by other applications or services.

Additional headroom is recommended to accommodate network overhead and other site traffic.

In addition, the switch port to which the Pano100 network interface is connected must be capable of and negotiate at a minimum of 1.0 Gbps link speed. Operation on ports negotiating below 1 Gbps is not supported and may result in degraded performance, unstable video streaming, or delayed transaction processing.

 

POS Network with WWW Access, Isolated Camera Network

 

This network topology includes a PanoBridge connected to the POS network where a firewalled WWW access is available.  If possible, assign a persistent DHCP reservation to the MAC address associated with the PanoBridge matching the IP address used for any legacy equipment (such as StopLift).

 



Isolated Camera and POE Networks

 

This network topology consists of an isolated network for both POS and Camera traffic, isolated from each other as well as the WWW.  In this network topology the main Ethernet ports of both devices are connected to the WWW and the USB to Ethernet devices on each are connected to the isolated POS and Camera networks.

 

If DHCP is not available on either or both networks, please provide Panoptyc with the IP and netmask we should use for the USB adapter connected to each network.

 

 

Non-Isolated Networks

 

This topology includes networks which have (possibly firewalled) access to the WWW.  In this scenario, the main Ethernet port of both the Pano100 and PanoBridge connect directly to the camera or POS network respectively, as well as the WWW.  No USB to Ethernet dongles are required.

 

If DHCP is not supported on either network please provide Panoptyc with the IP address and Netmask to use for the corresponding device.

 



Camera Encoder

Any of the panobridge network topologies can optionally use a Camera Encoder to access cameras, providing this encoder also can support an RTSP feed.

 

NVR connection to cameras

Any of the panobridge network topologies can also optionally use a connection to cameras through the uplink port of the NVR, assuming the NVR offers an option to serve RTSP streams of local cameras on the uplink port.  Please consult NVR documentation to determine whether this is possible and how to configure it on the NVR.





Step 1. Install the PanoBridge

Connect the PanoBridge to a network that can receive the POS traffic and provide internet connectivity.

Use the power adapter provided with the PanoBridge to power the device.  Please do not use a PoE network connection with the PanoBridge.

For the POS system, ensure that the POS (depending on the platform in use) is configured to send transaction data to the PanoBridge being used. The table below lists the supported POS formats and their corresponding protocol and port requirements:

POS System

Format

Protocol

Port

NCR Encor

ISS45

TCP

7777

RORC Dumac

RORC

UDP

5005

LOC

LOC OpenEye

TCP

5005


When replacing existing equipment (IE Stoplift) it may be useful to assign the same IP address to the PanoBridge which was previously used for existing equipment. This may avoid the need to reconfigure the POS server and lane configuration. One way to accomplish this is with a persistent DHCP reservation.  The MAC address for the PanoBridge is printed on the label or can be provided at shipment time by Panoptyc support.

Network configuration:

Please whitelist the following hosts for outbound traffic on port 443 on the Rhombus Pano100 uplink Ethernet connection:

  • *.awsglobalaccelerator.com 

  • *.amazonaws.com 

  • *.panoptyc.com

In addition, either provide your own timeserver via DHCP or whitelist outbound access on UDP port 123 for *.google.com or time*.google.com

These hosts are optional and used for testing/trobleshooting only:

  • *.speedtest.net

  • *.ooklaserver.net

Step 2. Setting up your Rhombus account

  1. Take a photo of the serial number and MAC address on your Pano100, and send it to Panoptyc. It would look something like this:

 

  1. Let Panoptyc know the user(s) who you’d like to have admin privileges on your Rhombus account and their email addresses.
  2. You will receive an email from Rhombus with your account information and some instructions to follow to finish setup.
  3. Give us access to your Pano100 so we can ensure it’s working properly by following the instructions in this short video: https://www.loom.com/share/e344cdff8fa748cd9f6dd7205ea12152?sid=b1c058e2-9668-4028-a62d-b064704ee083

    Step-by-step Walkthrough: https://support.rhombussystems.com/hc/en-us/articles/115001062232-Manage-Users
  4. In the video above, please add these users:

    - Luca Tomescu — luca@panoptyc.com
    - Yehuda Zahler — yehuda@panoptyc.com
  5. Let Panoptyc know when you’ve made it to this step!

Step 3. Installing the Pano100

Simply plug in the device to a Power over Ethernet (PoE) connection on the network that the cameras can talk to and follow the instructions for steps 1-6 for setting up the Pano100 Relay Core: Rhombus Relay 

Network Configuration:

Please whitelist the following hosts for outbound traffic on port 443 on the Rhombus Pano100 uplink Ethernet connection:

  • *.rhombussystems.com

  • *.rhombus.com

  • *.panoptyc.com

Step 4. Installing the Rhombus R120 Camera 

This step is only necessary if you plan to install more than 10 non-Rhombus cameras. 

The Rhombus R120 is a simple POE camera. It comes with a copy of brief instructions on how to add the camera to your Rhombus account and get it set up. Once the camera is linked to your Rhombus account, we should be able to see it on our side as well.

Integration Timeline

Panoptyc platform integration ready: 

Installation date: 

If you have any questions please reach out to support at mark.alday@panoptyc.com or 775-522-4506.