---
title: Granting Panoptyc Certified Partner access in the Rhombus Console
description: To ensure uninterrupted theft monitoring, Panoptyc requires Certified Partner access to your Rhombus cameras. If access has been removed or revoked, please re-enable it so our Loss Prevention team can continue monitoring effectively.
---

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# Granting Panoptyc Certified Partner access in the Rhombus Console

## To ensure uninterrupted theft monitoring, Panoptyc requires Certified Partner access to your Rhombus cameras. If access has been removed or revoked, please re-enable it so our Loss Prevention team can continue monitoring effectively.

You can log in to the Rhombus Web Console by visiting:  
[https://console.rhombussystems.com/login/](https://console.rhombussystems.com/login/)

Once signed in, please follow these steps to grant Certified Partner access to **Panoptyc**:

1. Click the **gear icon** (⚙️) in the **top-right corner** of the page to access **Settings**, then select **Manage Users**.
   
   ![](https://help.panoptyc.com/hs-fs/hubfs/image-png-May-12-2025-05-11-54-1841-PM.png?width=688&height=446&name=image-png-May-12-2025-05-11-54-1841-PM.png)
2. Select the **Partners** tab to access the partner management section.
3. Click **Add Partner** in the upper-right corner. A pop-up window will appear.
   
   ![](https://help.panoptyc.com/hs-fs/hubfs/image-png-May-12-2025-05-12-18-1394-PM.png?width=688&height=446&name=image-png-May-12-2025-05-12-18-1394-PM.png)
4. In the pop-up:
   
     - Select **Certified Partner**
     - Search for and select **Panoptyc**
     - Choose **Super Admin Group**
     - Check the box labeled **Disable expiration date**
     - Click **Add Partner** to finalize

![](https://help.panoptyc.com/hs-fs/hubfs/image-png-May-12-2025-05-13-11-8948-PM.png?width=688&height=446&name=image-png-May-12-2025-05-13-11-8948-PM.png)

After completing these steps, **Panoptyc** will appear in your **User Management \> Partners** list, as shown below:  
![](https://help.panoptyc.com/hs-fs/hubfs/image-png-May-12-2025-05-13-55-5569-PM.png?width=688&height=446&name=image-png-May-12-2025-05-13-55-5569-PM.png)

If you prefer a visual walkthrough, you can watch the video guide below for step-by-step instructions:

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