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Granting Panoptyc Certified Partner access in the Rhombus Console

To ensure uninterrupted theft monitoring, Panoptyc requires Certified Partner access to your Rhombus cameras. If access has been removed or revoked, please re-enable it so our Loss Prevention team can continue monitoring effectively.

You can log in to the Rhombus Web Console by visiting:
https://console.rhombussystems.com/login/

Once signed in, please follow these steps to grant Certified Partner access to Panoptyc:

  1. Click the gear icon (⚙️) in the top-right corner of the page to access Settings, then select Manage Users.

  2. Select the Partners tab to access the partner management section.

  3. Click Add Partner in the upper-right corner. A pop-up window will appear.

  4. In the pop-up:

    • Select Certified Partner

    • Search for and select Panoptyc

    • Choose Super Admin Group

    • Check the box labeled Disable expiration date

    • Click Add Partner to finalize

After completing these steps, Panoptyc will appear in your User Management > Partners list, as shown below:

If you prefer a visual walkthrough, you can watch the video guide below for step-by-step instructions: