---
title: Camera is showing as not recording (contact support)
description: "Check LED Status: Observe the LED lights on the camera and note the colors displayed. Provide this information to Panoptyc support for further assistance."
---

[Skip to content](https://help.panoptyc.com/camera-is-showing-as-not-recording-contact-support#main-content)

English

Show submenu for translations

[![Panoptyc Logo](https://help.panoptyc.com/hs-fs/hubfs/panolog1.png?width=365&height=86&name=panolog1.png)](https://help.panoptyc.com/?hsLang=en)

- Home
- Products
- Pricing
- Blog
- Company

Open main navigation

Close main navigation

- Home
- Products
- Pricing
- Blog
- Company
- English
  
  Show submenu for translations
- Submit A Request

 Submit A Request

 Search the Knowledge Base

- There are no suggestions because the search field is empty.

1. [Panoptyc Support](https://help.panoptyc.com/?hsLang=en)
2. [General](https://help.panoptyc.com/general?hsLang=en)
3. [Troubleshooting](https://help.panoptyc.com/general?hsLang=en#troubleshooting)

# Camera is showing as not recording (contact support)

1. **Check Logs and Reports:** 
     - Access the "Logs and Reports" tab in the console to identify any errors reported by the device. 
           - Navigate to "Logs and Reports" \> "Diagnostics Logs" and search for the serial number or view the most recent entries.
2. **Remote Reboot:** 
     - Initiate a remote reboot of the camera through the "Devices" page in the console. Navigate to the camera in question and select the option to reboot.
3. **Manual Power Cycle** 
     - If remote rebooting fails, manually power cycle the camera by following these steps: 
           - Unplug the camera from its power source.
           - Wait for a few seconds, then plug it back in.
4. **Check Storage (If Applicable):** 
     - If the error is related to storage, ensure the SD card is properly seated: 
           - Power down the camera by unplugging it.
           - Carefully remove the dome and reinsert the SD card ([video on how to reseat the SD card](https://www.youtube.com/watch?v=d8C14PUnK18))
           - Power the camera back up.
5. **Check LED Status:**
   
     - Observe the LED lights on the camera and note the colors displayed.
     - Provide this information to Panoptyc support for further assistance.
6. **Contact Support**  
     - If the issue persists despite reboot attempts and troubleshooting, contact our support team for further assistance.
     - Support agents can provide guidance and next steps to resolve the issue and restore the camera to a recording and healthy state.

- [Account & Setup](https://help.panoptyc.com/account-setup?hsLang=en#main-content)

    - [FAQ](https://help.panoptyc.com/account-setup?hsLang=en#faq)
    - [Giving Panoptyc access to your market reports](https://help.panoptyc.com/account-setup?hsLang=en#giving-panoptyc-access-to-your-market-reports)
    - [Grocery](https://help.panoptyc.com/account-setup?hsLang=en#grocery)
- [Panoptyc Portal](https://help.panoptyc.com/panoptyc-portal?hsLang=en#main-content)

    - [Commonly Asked Questions](https://help.panoptyc.com/panoptyc-portal?hsLang=en#commonly-asked-questions)
    - [Welcome to Panoptyc!](https://help.panoptyc.com/panoptyc-portal?hsLang=en#welcome-to-panoptyc)
    - [Report Portal](https://help.panoptyc.com/panoptyc-portal?hsLang=en#report-portal)
    - [Access Management](https://help.panoptyc.com/panoptyc-portal?hsLang=en#access-management)
    - [Case Tracking](https://help.panoptyc.com/panoptyc-portal?hsLang=en#case-tracking)
- [Troubleshooting](https://help.panoptyc.com/troubleshooting?hsLang=en)
- [Self-Service Help](https://help.panoptyc.com/self-service-help?hsLang=en)
- [General](https://help.panoptyc.com/general?hsLang=en#main-content)

    - [FAQs](https://help.panoptyc.com/general?hsLang=en#faqs)
    - [Troubleshooting](https://help.panoptyc.com/general?hsLang=en#troubleshooting)
    - [Suspicious Incident Reports](https://help.panoptyc.com/general?hsLang=en#suspicious-incident-reports)
    - [Announcements](https://help.panoptyc.com/general?hsLang=en#announcements)
- [FAQs](https://help.panoptyc.com/faqs?hsLang=en)

- Home
- Products
- Pricing
- Blog
- Company

# Panoptyc

panoptyc.com Help Center

Copyright © 2026, Panoptyc