- Check Logs and Reports:
- Access the "Logs and Reports" tab in the console to identify any errors reported by the device.
- Navigate to "Logs and Reports" > "Diagnostics Logs" and search for the serial number or view the most recent entries.
- Navigate to "Logs and Reports" > "Diagnostics Logs" and search for the serial number or view the most recent entries.
- Access the "Logs and Reports" tab in the console to identify any errors reported by the device.
- Remote Reboot:
- Initiate a remote reboot of the camera through the "Devices" page in the console. Navigate to the camera in question and select the option to reboot.
- Initiate a remote reboot of the camera through the "Devices" page in the console. Navigate to the camera in question and select the option to reboot.
- Manual Power Cycle
- If remote rebooting fails, manually power cycle the camera by following these steps:
- Unplug the camera from its power source.
- Wait for a few seconds, then plug it back in.
- If remote rebooting fails, manually power cycle the camera by following these steps:
- Check Storage (If Applicable):
- If the error is related to storage, ensure the SD card is properly seated:
- Power down the camera by unplugging it.
- Carefully remove the dome and reinsert the SD card (video on how to reseat the SD card)
- Power the camera back up.
- If the error is related to storage, ensure the SD card is properly seated:
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Check LED Status:
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Observe the LED lights on the camera and note the colors displayed.
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Provide this information to Panoptyc support for further assistance.
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- Contact Support
- If the issue persists despite reboot attempts and troubleshooting, contact our support team for further assistance.
- Support agents can provide guidance and next steps to resolve the issue and restore the camera to a recording and healthy state.