---
title: Why am I not receiving the OTP when logging in to the portal?
description: All reviewed domains affected by this issue are hosted by Microsoft. To assist with troubleshooting, we recommend contacting your email administrator to check for any 'quarantined' messages.   Here ar
---

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# Why am I not receiving the OTP when logging in to the portal?

All reviewed domains affected by this issue are hosted by Microsoft. To assist with troubleshooting, we recommend contacting your email administrator to check for any 'quarantined' messages.

 

Here are the steps:

1. Open **Exchange Admin Center**
2. Click **Message flow**
3. Click **All quarantined messages** for the last 7 days
4. Search for emails from support@panoptyc.com

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