Overview
The Uncertain Tab displays a list of potentially suspicious transactions flagged across all customer locations and branches. It allows users to review these transactions in detail, including video footage, timelines, and comments, and to determine whether the incidents should be marked as theft, no theft, or operational issues. This feature streamlines the process of reviewing suspicious activities before escalation.
Functionalities
- Suspicious Transactions: Displays a list of flagged transactions across various locations, showing details such as cancel date, transaction total, and potential theft indicators.
- Sorting & Filtering: Users can filter transactions by location and cancel date and sort the results by total amount or cancel date in ascending or descending order.
- Incident Review: By clicking “show” in the details column, users can view transaction details, including videos, timelines, photos, and comments, providing a complete picture of the incident.
- Rhombus Video Review: Users can access Rhombus links to watch video footage related to the incident and make determinations based on the video evidence.
- Share Incidents: Users can share flagged incidents with customers by pressing the share button, which would show a drop down that allows the user to stop sharing, copying the details link, or opening the details in a new tab. Sharing can be stopped if needed.
- Mark Incident Status: After reviewing an incident, users can mark it as "Theft," "No Theft," or "Operational Issue" by pressing “Click to Review” to indicate the conclusion of the investigation.
How to Review using the Uncertain Tab?
To review using the Uncertain Tab, follow these steps:
- Open the Uncertain Tab to see a list of flagged suspicious transactions across all locations.
- Filter and Sort Results:
- Apply filters by cancel date or location to narrow down the list.
- Sort the list by total amount or cancel date using the arrows next to the respective columns.
- Review Transaction Details:
- Click the “Show” button next to a transaction to view detailed information, such as transaction details, video footage, timeline, photos, and comments.
- Monitor the incident by clicking the link provided to view video footage of the transaction. This will take you to a page where you can review the footage to evaluate the incident. After reviewing the footage, return to the Uncertain Tab to make further decisions on the transaction.
- After assessing the evidence, click the "Click to Review" button and mark the incident as "Theft," "No Theft," or "Operational Issue," depending on the findings.
- Share the Incident: If necessary, share the transaction by generating a shareable link. Copy the link, open it in a new tab, and stop sharing when done.
- Once the incident has been reviewed or shared, you can track your actions within the tab. If needed, you can close the detailed view by pressing the "Hide" button.
By following this process, you can thoroughly assess suspicious transactions before making a final determination or escalating the case.