Overview
The Identities Tab provides a list of individuals flagged for suspicious activity across various customer locations and branches. For each individual, details such as the number of activities, latest cancel date, photos/videos of incidents, and the total estimated theft amount are displayed.
Functionalities
- Suspect Identities: Displays a list of flagged individuals for suspicious activity, showing key details like the number of activities, latest cancel date, Image, and total estimated theft amount.
- Filter Results and Sorting: Allows users to filter results by theft risk, location(s), or cancel date, and sort by number of activities, latest cancel date, or total theft amount in ascending or descending order.
- Reviewing Incident Details: Users can click “Show Activities” to review specific incident details, including items cancelled, camera names, Rhombus video links, timelines, photos, and comments.
- Video Monitoring: Provides links to video footage of the incident, allowing users to view and assess the events directly.
- Sharing Incidents: Users can share an incident by generating and copying a shareable link. The link can be opened in a new tab and sharing can be stopped as needed.
- Click to Review: After reviewing, users can mark the incident as "Confirmed Theft," "No Theft," or "Operational Issue" by using the "Click to Review" button.
- Interaction History: Tracks and shows whether an incident has been reviewed or shared, providing a history of interactions for each case.
How to Review an Incident?
To review an incident using the Identities Tab, we can follow this process:
- Select the Identities Tab, where you can see a list of individuals flagged for suspicious activity across customer locations and branches.
- Filter and Sort Results: Use the filtering options to narrow down results by theft risk, specific location(s), or cancel date.
- Apply the filters or clear them to view broader results.
- Sort the data based on number of activities, latest cancel date, or total estimated theft amount in ascending or descending order, depending on what you want to prioritize.
- Review Suspect Details:
- Click on "Show Activities" for a suspect to review the details of each incident.
- In the pop-up, you’ll see specific information, such as cancelled items, timeline, photos, comments, and camera details, along with Rhombus links to view video footage.
- Click the Rhombus link to view the video of the incident. This will take you to a separate page where you can monitor the activities in the footage.
- Once you’ve finished reviewing the video, return to the tab to make any relevant comments on the incident.
- Share the Incident:
- If you need to involve external parties, use the "Share" feature to generate a shareable link.
- You can copy the link, open it in a new tab, and stop sharing the incident if needed.
- Mark the Incident Outcome:
- After reviewing the evidence, use the "Click to Review" button to mark the incident as "Confirmed Theft," "No Theft," or "Operational Issue."
- You can also mark this status directly from the incident review page.
- Track Interaction History:
- Check the interaction history to see if the incident has already been reviewed or shared by your team.
- Close the details by pressing the "Hide" button when you're done.
By following this process, you can efficiently review and manage flagged incidents and ensure all suspicious activities are properly evaluated.