--- title: New User Guide description: This guide allows new users to be familiar about the panoptyc app or customer portal, and to be familiar about the onboarding process. --- [Skip to content](https://help.panoptyc.com/new-user-guide#main-content) English Show submenu for translations [![Panoptyc Logo](https://help.panoptyc.com/hs-fs/hubfs/panolog1.png?width=365&height=86&name=panolog1.png)](https://help.panoptyc.com/?hsLang=en) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - Submit A Request Submit A Request Search the Knowledge Base - There are no suggestions because the search field is empty. 1. [Panoptyc Support](https://help.panoptyc.com/?hsLang=en) 2. [Panoptyc Portal](https://help.panoptyc.com/panoptyc-portal?hsLang=en) # New User Guide ## Welcome to Panoptyc! Your new portal makes it simple to enhance security, streamline workflows, and improve collaboration—all in one place. This guide will help you set up your account and familiarize yourself with the key features of the Panoptyc Portal. ### Setting Up Your Account Please follow these steps to complete setting up your account: 1. Look for a welcome email from Panoptyc with the subject: “**Welcome to Panoptyc! Setup your account.**” 2. Click “**Reset Password.**” You'll receive a second email containing a password reset link. 3. Use the link to create your password. 4. Once your password has been created, log in to[app.panoptyc.com](http://app.panoptyc.com?hsLang=en) using your email address and new password. ### Panoptyc Portal Features The Panoptyc Portal offers a variety of features to help you manage your locations, users, incident reports, and more. Please note that the features and tabs available to you may vary based on your assigned role and permissions. If you don't see a feature or tab that you believe you should have access to, please let us know and we'll be happy to review your permissions. - #### Streamlined Access Management #### Manage users with ease by assigning role-based permissions, ensuring every team member has the appropriate level of access. You can also securely grant third-party clients access to view suspicious incident reports with just a few clicks. #### Learn more:[Access Management](https://help.panoptyc.com/what-is-access-management?hsLang=en) - #### Incident Reports and Case Tracking #### Monitor, manage, and track suspicious incidents efficiently from one centralized location. Generate, organize, and securely share incident reports with your clients whenever needed. #### Learn more:[Report Portal](https://help.panoptyc.com/what-is-the-report-portal?hsLang=en), [Case Tracking](https://help.panoptyc.com/case-tracking-portal-customer-guide?hsLang=en), and [Using Report Builder](https://help.panoptyc.com/using-report-builder?hsLang=en) - #### Manage Your Branches and Locations #### The[Branches & Locations tab](https://app.panoptyc.com/home/manage/branch?hsLang=en) allows you to manage your Locations, subscriptions, cameras, billing information, and more. You can also use the Installer Dashboard to connect your camera and market report after your camera has been registered in your [Rhombus Console](https://console.rhombus.com/). Learn more: [Location Profile](https://help.panoptyc.com/location-profile?hsLang=en) and [Installer Dashboard](https://help.panoptyc.com/installer-dashboard-guide?hsLang=en) - #### Billing Management Made Simple #### Access your billing information directly from the [Branches & Locations tab](https://app.panoptyc.com/home/manage/branch?hsLang=en). From there, you can add or update your payment method, view current and past invoice whenever you need them, and Manage your billing information with ease #### Learn more:[Managing Your Billing](https://help.panoptyc.com/streamlining-your-billing-experience-a-guide-to-managing-invoices-online?hsLang=en) ### What is a Suspicious Incident Report? The All Suspicious Incidents Report provides a comprehensive overview of reported incidents for a selected location or market. Each report includes valuable information and supporting resources to assist with reviewing, investigating, and resolving suspicious activity. Learn more: - [Understanding the All Suspicious Incidents Report](https://help.panoptyc.com/understanding-the-suspicious-incidents-link?hsLang=en) - [Accessing Clipped Videos for Theft Incidents: A Step-by-Step Guide](https://help.panoptyc.com/accessing-clipped-videos-for-theft-incidents-a-step-by-step-guide?hsLang=en) ### Why Do Your Market Reports Matter? To begin reviewing your locations, our team needs access to your market kiosk's Sold and Canceled reports. These reports allow us to verify whether a transaction was successfully completed, canceled, unsuccessful or failed, or not attempted at all. When combined with footage from your Rhombus camera, your market reports help our team accurately determine whether suspicious activity or potential theft has occurred. This additional transaction data enables us to provide more accurate and reliable incident reports. Learn more: [Giving Panoptyc access to your market reports](https://help.panoptyc.com/giving-panoptyc-access-to-your-market-reports?hsLang=en) - #### Don't See Your Kiosk? #### If your market uses a different kiosk provider or your kiosk isn't listed in the guide, please let us know. We'll be happy to help you configure access for your specific setup. ### Need Help with Your Rhombus Camera or Rhombus Account? We're here to help! Whether you're setting up a new camera, troubleshooting an issue, or need assistance with your Rhombus account, the resources below will guide you in the right direction. - #### Need Help Accessing Your Rhombus Account? #### If you're experiencing issues accessing your [Rhombus account](https://console.rhombus.com/) or need assistance with your account, please contact our Support team at (313) 425-5765 or support@panoptyc.com. - #### Setting Up Your Rhombus Camera #### If you're installing a new Rhombus camera, please ensure that you already have access to your Rhombus Console. Once you have access, follow our step-by-step guide to install and register your camera: #### Learn more: [Setting up your Panoptyc camera](https://help.panoptyc.com/setting-up-your-panoptyc-camera?hsLang=en) and [Camera Placement](https://help.panoptyc.com/what-should-be-the-camera-placement-for-a-location-to-be-reviewable?hsLang=en) Once your camera has been installed and registered, please let us know so we can begin the onboarding process for you. Please note that our team requires **7 days' worth of transaction from the market report and camera footage** before we can activate the plan and begin reviewing the location. - #### Camera Troubleshooting #### If you're experiencing issues with a Rhombus camera, we recommend completing the general troubleshooting steps first. #### Learn more: [Onsite Camera Troubleshooting Guide](https://help.panoptyc.com/onsite-camera-troubleshooting-guide?hsLang=en). #### If you still need assistance, please call our Support team while you're onsite with the camera. Being at the location allows us to guide you through troubleshooting more effectively. If you have any questions or need further support, we're happy to help. You may reach out to our Support Team at (313) 425-5765 or [support@panoptyc.com](mailto:support@panoptyc.com). - [Account & Setup](https://help.panoptyc.com/account-setup?hsLang=en#main-content) - [FAQ](https://help.panoptyc.com/account-setup?hsLang=en#faq) - [Giving Panoptyc access to your market reports](https://help.panoptyc.com/account-setup?hsLang=en#giving-panoptyc-access-to-your-market-reports) - [Grocery](https://help.panoptyc.com/account-setup?hsLang=en#grocery) - [Panoptyc Portal](https://help.panoptyc.com/panoptyc-portal?hsLang=en#main-content) - [Commonly Asked Questions](https://help.panoptyc.com/panoptyc-portal?hsLang=en#commonly-asked-questions) - [Welcome to Panoptyc!](https://help.panoptyc.com/panoptyc-portal?hsLang=en#welcome-to-panoptyc) - [Report Portal](https://help.panoptyc.com/panoptyc-portal?hsLang=en#report-portal) - [Access Management](https://help.panoptyc.com/panoptyc-portal?hsLang=en#access-management) - [Case Tracking](https://help.panoptyc.com/panoptyc-portal?hsLang=en#case-tracking) - [Troubleshooting](https://help.panoptyc.com/troubleshooting?hsLang=en) - [Self-Service Help](https://help.panoptyc.com/self-service-help?hsLang=en) - [General](https://help.panoptyc.com/general?hsLang=en#main-content) - [FAQs](https://help.panoptyc.com/general?hsLang=en#faqs) - [Troubleshooting](https://help.panoptyc.com/general?hsLang=en#troubleshooting) - [Suspicious Incident Reports](https://help.panoptyc.com/general?hsLang=en#suspicious-incident-reports) - [Announcements](https://help.panoptyc.com/general?hsLang=en#announcements) - [FAQs](https://help.panoptyc.com/faqs?hsLang=en) - Home - Products - Pricing - Blog - Company # Panoptyc panoptyc.com Help Center Copyright © 2026, Panoptyc