--- title: Guest Dashboard description: A simplified dashboard where Guest Users can securely view cases and incidents shared from their assigned locations. --- [Skip to content](https://help.panoptyc.com/migration/internal/guest-dashboard#main-content) English Show submenu for translations - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - Go to panoptyc.com Go to panoptyc.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Internal KBA](https://help.panoptyc.com/migration/internal?hsLang=en) 2. [Panoptyc Portal](https://help.panoptyc.com/migration/internal/panoptyc-portal?hsLang=en) # Guest Dashboard ## A simplified dashboard where Guest Users can securely view cases and incidents shared from their assigned locations. Please refer to our guide on [**How to Quickly Add Guest Users in Panoptyc**](https://help.panoptyc.com/how-to-quickly-add-guest-users-in-panoptyc-?hsLang=en) for instructions on adding Guest Users. ### **What is the Guest Dashboard?** The **Guest Dashboard** is a simplified version of the Case Tracking Portal designed specifically for Guest Users. It allows Guest Users to view **cases and incidents shared with them from the locations where they have Guest access**, without providing access to the full Panoptyc Case Tracking Portal. --- ### **How Can a Branch or Location User Access the Guest Dashboard?** The Guest Dashboard is available in the Panoptyc Application and can be accessed using the following link: [**https://app.panoptyc.com/shared/guest-cases**](https://app.panoptyc.com/shared/guest-cases?hsLang=en) This link can be shared with Branch and Location users who have Guest Dashboard access. **For Non-Canteen Users** - **Branch users** can opt in to allow their Guest Users to access the Guest Dashboard. - **Location users** will receive the Guest Dashboard link via email from the Panoptyc team. - Newly added Guest Users will receive an **onboarding email** with information about Guest Dashboard access. --- ### **How Do Guest Users Access the Guest Dashboard?** **Step 1: Open the Guest Dashboard** Open the Guest Dashboard using the link provided by Panoptyc or your Branch: [**https://app.panoptyc.com/shared/guest-cases**](https://app.panoptyc.com/shared/guest-cases?hsLang=en) ### **![](https://help.panoptyc.com/hs-fs/hubfs/undefined-Aug-25-2026-04-21-29-8305-PM.png?width=670&height=361&name=undefined-Aug-25-2026-04-21-29-8305-PM.png)** **Step 2: Log In Using an OTP** Guest Users will be prompted to log in using a **One-Time Password (OTP)**. Enter the email address associated with your Guest User account to receive the OTP. ![](https://help.panoptyc.com/hs-fs/hubfs/undefined-Aug-25-2026-04-21-30-3103-PM.png?width=670&height=361&name=undefined-Aug-25-2026-04-21-30-3103-PM.png) **Step 3: Retrieve the OTP** Check the inbox for the email address associated with your account and locate the email containing your OTP code. Enter the code to complete the login process. **Step 4: View Cases and Incidents** Once successfully logged in, Guest Users can view **new cases and incidents for the locations they have access to**. Guest Users will only be able to see information that has been shared with them for their assigned locations. **Recommendation:** The Guest Dashboard is not currently available from the main navigation menu in the Panoptyc Application. We recommend **bookmarking or saving the Guest Dashboard link** for quick and easy access in the future. --- ### **Weekly Guest Dashboard Notifications** Guest Users can receive a **weekly notification email every Monday** summarizing new cases and incidents that were shared with their Guest Dashboard during the previous week. #### **Weekly Notification Timeframe** The weekly summary covers incidents shared from: **Monday at 12:01 AM through Sunday at 11:59 PM EST** #### **When Will I Receive an Email?** - A weekly notification is sent when **new cases or incidents have been shared** with the Guest User during the previous week. - If **no new incidents were shared** with the Guest Dashboard during that timeframe, no weekly notification email will be sent. - Weekly Guest Dashboard notifications are enabled based on the **Branch's Guest Dashboard settings**. --- If you have any questions or need further support, we're happy to help. You may reach out to our Support Team at (313) 425-5765 or [support@panoptyc.com](mailto:support@panoptyc.com). - [Support](https://help.panoptyc.com/migration/internal/support?hsLang=en) - [Panoptyc Portal](https://help.panoptyc.com/migration/internal/panoptyc-portal?hsLang=en) - Home - Products - Pricing - Blog - Company # Panoptyc panoptyc.com Help Center Copyright © 2026, Panoptyc