Here are the steps for assigning roles and configuring permissions in CantaloupeGo:
1. Go to https://cantaloupego.com/
For first time users: Go to "Create account" 
2. Click Register
3. Find your state
4. Choose the market location
5. Fill out the personal information using
- First Name: John
- Last Name: Doe
- Email: [provided by Panoptyc]
- Create PIN # and Password for Panoptyc
6. Email lossprevention@panoptyc.com and inform them the account has been created for the market. Make sure to email them the PIN # and password
7. Repeat for each market
8. Under Users > Manage Users, search for the Panoptyc user for each market (or one account total). Assign each Panoptyc user the role of "Custom Permissions."
9. Go to User Groups > Custom Permissions. Click the "Add Group" button and name the group "Panoptyc" (for each store if creating multiple accounts).
10. Under the "Stores" column, check the box for the associated store (or all stores with Panoptyc services, if using one account).
10. Under "Users", check the Panoptyc account for this store.
11. Under "Actions", check "Abandoned Shopping Cart Report", and "All Transactions".
12. Click "Save" button at the top right.