---
title: Managing Panoptyc Permissions on CantaloupeGo
description: "Here are the steps for assigning roles and configuring permissions in CantaloupeGo: 1. Go to https://cantaloupego.com/ For first time users: Go to "Create account"  2. Click Register 3. Find your stat"
---

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# Managing Panoptyc Permissions on CantaloupeGo

## Here are the steps for assigning roles and configuring permissions in CantaloupeGo:

### **Step 1: Set Up Custom Permissions for Panoptyc**

- Log in to your account at[**https://cantaloupego.com**](https://cantaloupego.com/)
- Select **Users**
- Click **Manage Users**  
  **![](https://help.panoptyc.com/hs-fs/hubfs/image-png-Jan-21-2026-02-17-14-9595-PM.png?width=211&height=468&name=image-png-Jan-21-2026-02-17-14-9595-PM.png)**
- Expand **Advanced Search**
- Use the **Name** or **Email** field to search for the Panoptyc user

![](https://help.panoptyc.com/hs-fs/hubfs/image-png-Jan-21-2026-02-18-07-9425-PM.png?width=509&height=151&name=image-png-Jan-21-2026-02-18-07-9425-PM.png)

- Click **Select** next to the correct user

![](https://help.panoptyc.com/hs-fs/hubfs/image-png-Jan-21-2026-02-18-43-8609-PM.png?width=390&height=93&name=image-png-Jan-21-2026-02-18-43-8609-PM.png)

- Under **Role**, choose **Custom Permissions**

**![](https://help.panoptyc.com/hs-fs/hubfs/image-png-Jan-21-2026-02-19-14-5593-PM.png?width=266&height=371&name=image-png-Jan-21-2026-02-19-14-5593-PM.png)**

- Click **Save User**

### **Step 2: Create and Assign the Panoptyc User Group**

- Select **User Groups** from the left-hand menu
- Click **Add Group**

**![](https://help.panoptyc.com/hs-fs/hubfs/image-png-Jan-21-2026-02-20-40-2022-PM.png?width=463&height=301&name=image-png-Jan-21-2026-02-20-40-2022-PM.png)**

- Rename the group to **Panoptyc**
- Under the **Stores** column: 
    - Check the box for the associated store
    - *(Or select all stores with Panoptyc services if using one account)*
- Under the **Users** column: 
    - Check the Panoptyc account for this store
- Under the **Actions** column, enable: 
    - **Abandoned Shopping Cart Report**
    - **All Transactions**
- Click **Save**

![](https://help.panoptyc.com/hs-fs/hubfs/image-png-Jan-21-2026-02-21-43-5514-PM.png?width=499&height=231&name=image-png-Jan-21-2026-02-21-43-5514-PM.png)  
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