At present, the ability to independently add users to the Customer Portal is not available. Instead, operators must submit a formal request to support@panoptyc.com to grant access to designated individuals within their organization. This ensures that access is carefully controlled and managed by authorized personnel.
Request Process
To initiate the process of adding users to the Customer Portal, organizations are required to provide specific details in their request to support@panoptyc.com. These details typically include:
Requester Name: The name of the individual initiating the request.
Organization Name: The name of the organization to which the requested users belong.
Email Address(es) to Add: The email addresses of the individuals who require access to the Customer Portal.
It's essential to ensure that the provided information is accurate and complete to expedite the user addition process effectively.
Verification Process
To maintain security measures, the support team can only process requests for adding users to the Customer Portal if the request originates from an email address that already possesses access to the portal. This verification step helps prevent unauthorized requests and ensures that access is granted only to authorized personnel.
Access Privileges
Granting a user access to the Customer Portal provides them with access to Suspicious Incident Reports for all locations within the organization. This centralized access allows authorized users to view and analyze critical data related to security incidents, ensuring effective monitoring and management of potential threats.
For any inquiries or further assistance, feel free to reach out to our support team at support@panoptyc.com.