Incident Submission Form

To report thefts directly to Panoptyc's Loss Prevention team, please fill out the Incident Submission form. This information will then be included in your report.

Here’s how:

1. Log in to the Customer Portal and go to the ‘Incident Submission’ tab.
2. Choose your Branch Name and the specific location for the incident.
   
3. Type in the incident date following the required format YYYY/MM/DD or choose from the calendar that will pop-up
   
4. Put in incident details in the “Comment” field. Describe the individual and specify which items were stolen. 
   
5. Choose a theft type and indicate the value of additional stolen items, if applicable
   • Cancellation - individual scans an item in the kiosk, cancels then walks away
   • Under Ringing - individual gets multiple items but does not pay for all
   • Walk-Out - individual gets an item and walks out without paying
   
   
6. Attach screen captures of the perpetrator and the market/transaction report associated with it
   
7. Add in a link to the video footage.
   
8. Click the button.