---
title: Incident Submission Form
description: To report thefts directly to Panoptyc's Loss Prevention team, please fill out the Incident Submission form. This information will then be included in your report.
---

[Skip to content](https://help.panoptyc.com/guide-to-submitting-incidents-via-incident-submission#main-content)

English

Show submenu for translations

[![Panoptyc Logo](https://help.panoptyc.com/hs-fs/hubfs/panolog1.png?width=365&height=86&name=panolog1.png)](https://help.panoptyc.com/?hsLang=en)

- Home
- Products
- Pricing
- Blog
- Company

Open main navigation

Close main navigation

- Home
- Products
- Pricing
- Blog
- Company
- English
  
  Show submenu for translations
- Submit A Request

 Submit A Request

 Search the Knowledge Base

- There are no suggestions because the search field is empty.

1. [Panoptyc Support](https://help.panoptyc.com/?hsLang=en)
2. [Panoptyc Portal](https://help.panoptyc.com/panoptyc-portal?hsLang=en)

# Incident Submission Form

## To report thefts directly to Panoptyc's Loss Prevention team, please fill out the Incident Submission form. This information will then be included in your report.

Here’s how:

1. Log in to the [Customer Portal](http://app.panoptyc.com/home?hsLang=en) and go to the ‘Incident Submission’ tab.
2. Choose your Branch Name and the specific location for the incident.  
   ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc8JYjULL6I9r3pU9RpeYyDl91Nh9-AA6i_Y3GNotV_TWKFt5qW-Ks-mDwfLiGzxsADT2uxLLRcBRv7hfNxvAT11CkNQ4b2TpnbdAuWj8qHuqbWwLDtL9JPcp41okJ4-USdRWwGyA?key=s5oRWKA0T_37V58RiuPwpuoF)
3. Type in the incident date following the required format YYYY/MM/DD or choose from the calendar that will pop-up  
   ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXffO4UTbQDf1dXg8QbwQgYlQbiBP3HsS531RvdaqoLOf6cOhVnucY_d7qongwdVbKMG1ZnJoOHpD8nCgIQ6sTO9COpsOuqVo61m2CPDwB352iUy4ZrBjZb2bAJVCj3rDQs3P7zg1w?key=s5oRWKA0T_37V58RiuPwpuoF)
4. Put in incident details in the “Comment” field. Describe the individual and specify which items were stolen.   
   ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeD2P6ARWp2fpHJHy0xwg20XgSQH0mafs_eKiFblHlsx8Uprqi5tVk-n-bnwasANhdW_1s80BSXDiwiGOTGURmw3GbMsDcFUoYkEENBNVtUDmkQIQXH7xL9dyNVoMt71LKYxZroTQ?key=s5oRWKA0T_37V58RiuPwpuoF)
5. Choose a theft type and indicate the value of additional stolen items, if applicable 
     - Cancellation - individual scans an item in the kiosk, cancels then walks away
     - Under Ringing - individual gets multiple items but does not pay for all
     - Walk-Out - individual gets an item and walks out without paying
     
   ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeD2P6ARWp2fpHJHy0xwg20XgSQH0mafs_eKiFblHlsx8Uprqi5tVk-n-bnwasANhdW_1s80BSXDiwiGOTGURmw3GbMsDcFUoYkEENBNVtUDmkQIQXH7xL9dyNVoMt71LKYxZroTQ?key=s5oRWKA0T_37V58RiuPwpuoF)
6. Attach screen captures of the perpetrator and the market/transaction report associated with it  
   ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXe3o79Puolpv3ONoFRvrNLijccv7UIR8BMpQe4ca99gGyErPi4vomTxX1YngvtgCEceVFK7__gXF4N4ReLWTVMDxK5JSwGUy6mKy4d0ODT_xi7O0SjzKAAuGuAA8FGDhF6EOZSA?key=s5oRWKA0T_37V58RiuPwpuoF)
7. Add in a link to the video footage.  
   ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXe6ZJkJ-tnGr5Ab7vhjCGD5e16ZreoGRbX1STg6bwlEfDntTE_O7zbsJD-TbpNotOGDEpi4Mns-LoNjyx4w5NRewJLNCUdAeKfYCMT5Wal7et5_e2THpOhhrsBNEHo9gi0qlLVquw?key=s5oRWKA0T_37V58RiuPwpuoF)
8. Click the ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeLKsXyZtLYmJnVWoaJHaF2QsJPOJGMRsK6gsgPwh7wtOKLsqWxClnB6W7oe6LCXsjKd4yzZ6OPxhmkXG89eRiJL7-2nBTYFYWRVvXJFBqaXIM9kSN7olJE_kwQjN-RtAoCZbPmuQ?key=s5oRWKA0T_37V58RiuPwpuoF)button.

- [Account & Setup](https://help.panoptyc.com/account-setup?hsLang=en#main-content)

    - [FAQ](https://help.panoptyc.com/account-setup?hsLang=en#faq)
    - [Giving Panoptyc access to your market reports](https://help.panoptyc.com/account-setup?hsLang=en#giving-panoptyc-access-to-your-market-reports)
    - [Grocery](https://help.panoptyc.com/account-setup?hsLang=en#grocery)
- [Panoptyc Portal](https://help.panoptyc.com/panoptyc-portal?hsLang=en#main-content)

    - [Commonly Asked Questions](https://help.panoptyc.com/panoptyc-portal?hsLang=en#commonly-asked-questions)
    - [Welcome to Panoptyc!](https://help.panoptyc.com/panoptyc-portal?hsLang=en#welcome-to-panoptyc)
    - [Report Portal](https://help.panoptyc.com/panoptyc-portal?hsLang=en#report-portal)
    - [Access Management](https://help.panoptyc.com/panoptyc-portal?hsLang=en#access-management)
    - [Case Tracking](https://help.panoptyc.com/panoptyc-portal?hsLang=en#case-tracking)
- [Troubleshooting](https://help.panoptyc.com/troubleshooting?hsLang=en)
- [Self-Service Help](https://help.panoptyc.com/self-service-help?hsLang=en)
- [General](https://help.panoptyc.com/general?hsLang=en#main-content)

    - [FAQs](https://help.panoptyc.com/general?hsLang=en#faqs)
    - [Troubleshooting](https://help.panoptyc.com/general?hsLang=en#troubleshooting)
    - [Suspicious Incident Reports](https://help.panoptyc.com/general?hsLang=en#suspicious-incident-reports)
    - [Announcements](https://help.panoptyc.com/general?hsLang=en#announcements)
- [FAQs](https://help.panoptyc.com/faqs?hsLang=en)

- Home
- Products
- Pricing
- Blog
- Company

# Panoptyc

panoptyc.com Help Center

Copyright © 2026, Panoptyc