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Discussion Threads

This feature helps streamline incident reviews by providing a centralized place for users to document findings, share updates, and track ongoing discussions.

Overview

Discussion Threads allow branch users to communicate and collaborate directly within an incident. By keeping comments, observations, and investigation notes attached to the incident itself, teams can maintain important context and reduce the need to search through emails, chat messages, or external documents.

Accessing Discussion Threads

Discussion Threads are available from the Incident Details page.

To access a Discussion Thread:

  1. Open an incident.
  2. Navigate to the Incident Details page.
  3. Locate the Discussion Threads section.

  1. Review existing comments or add a new comment.

Adding a Comment

To add a comment:

  1. Open the incident you would like to review.
  2. Navigate to the Discussion Threads section.


  3. Enter your comment in the text field provided.
  4. Click Post Comment.

Your comment will be added to the discussion history for that incident and will be visible to other authorized users with access to the incident.

Benefits

Discussion Threads help teams:

  • Collaborate directly within an incident
  • Share observations and investigation updates
  • Document follow-up actions and findings
  • Maintain a history of incident-related discussions
  • Provide additional context for future reviews

Because comments remain attached to the incident, users can easily review previous conversations and better understand the actions taken throughout an investigation.

Best Practices

For the best experience, we recommend:

  • Keeping comments relevant to the incident
  • Providing clear and concise updates
  • Documenting important findings and action items
  • Reviewing existing comments before posting new updates
  • Using Discussion Threads as the primary location for incident-related collaboration

Frequently Asked Questions

Who can access Discussion Threads?

Any authorized branch user with access to the incident can view and participate in Discussion Threads.

Are comments linked to the incident?

Yes. All comments remain associated with the incident where they were created, providing a complete history of discussions and updates.

Can Discussion Threads be used for investigation notes?

Yes. Discussion Threads are an effective way to document findings, observations, and follow-up actions related to an investigation.

Summary

Discussion Threads provide a centralized space for incident-related collaboration, helping teams keep discussions organized, maintain investigation context, and improve visibility across incident reviews.