Camera Firmware
The Rhombus ecosystem provides regular firmware updates for its devices, which include security patches, feature enhancements, and more. These updates are released approximately once a month, or as needed.
Camera Firmware Behind
If you notice that your camera’s firmware is not up to date, you may follow either of the following steps:
a. Power cycling
A simple power cycle can often resolve the issue. To power cycle your camera, follow these steps:
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- Disconnect the Ethernet cable from both the camera and the Power Over Ethernet (POE) switch.
- Wait for about 30 seconds.
- Reconnect the Ethernet cable to the camera and the PoE switch.
This process will reboot the camera and allow it to attempt an automatic firmware update upon restarting. For additional troubleshooting steps and guidance, please refer to our Networking Best Practices, Supported Network Protocols, or Camera Troubleshooting Guide. If the problem persists, ensure that your camera is properly registered on the network and consult with the network admin department as necessary. For further assistance, contact our support team with the camera information and serial number along with the troubleshooting steps you have already taken.
b. Manually Update Firmware
| 1. Navigate to "Devices" and select the device you wish to check the firmware version for. |
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2. Scroll down to "Settings & Details" and select "More details." Look for the section that has firmware details. If firmware is up-to-date, you will only see "Firmware Version" and "Firmware Update Available" will be 0.
If you have the proper console permissions and the firmware is outdated, the "Latest Firmware Version" will populate with clickable text that reads "Update Firmware (x Versions Behind)" where x represents the number of firmware versions the device is behind. Click the link to update.
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Check Firmware Version
| 1. Navigate to "Devices" and select the device you wish to check the firmware version for. |
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| 2. Scroll down to "Settings & Details" and click "More details." The firmware information will be located within the list of information. |
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Check and Update Firmware on the Mobile App
1. Click on "Devices" and then select "Cameras."
2. Click on the camera you wish to check or update firmware for.
3. Tap on the main footage and select the settings icon.
4. Select the "Details" tab and scroll down to the firmware section.
If you have the proper console permissions and the firmware is outdated, the option to "Update Firmware" will replace the words "Firmware is Up to Date."
Setting a Firmware Update Schedule
To minimize network interference, firmware updates can be scheduled for specific times and days of the week.
1. Navigate to "Settings" and select "Firmware Updates."
2. Select the days you'd like your devices to update. Updates will only occur if there is one available. Your devices will update one at a time, beginning at the selected start time. If the updates are unable to finish within the chosen time duration, they will stop until the next scheduled opening. Click "Save."
Click the "Access Control Firmware" tab to set the schedule for Access Control-specific devices. Click "Save."
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